Don't worry if you have not been able to have your identity verified through CitizenSafe, you will still be able to access government services through other ways.
To increase your chances of passing make sure you have done the following:
1. Make sure you provide details from all identity documents that you have:
You will require:
- A personal email address (not a shared or business email address)
- A Passport and/or Driving Licence (having both may increase your chances of being verified)
- A UK bank account
- An active credit record (mortgage, loan, credit card, store card, mobile phone contract etc.)
2. Make sure the information you supply is 100% accurate
- Your name must match the name on your official documents
- You must provide 3 years of address history
- you must provide details for up to date identity documents (passport and/or driving licence)
- You must enter the identity document numbers carefully
- You will need to know your financial history and be prepared to answer questions about your financial activity that only you will know, such as; mortgage, loan, credit card, store card, mobile phone contract details etc. It’s important you don’t guess the answers to these questions.
Here are your options if we have been unable to verify your identity:
- If you have failed verification and think you may have entered the wrong information, or skipped some documents or sections, you can try again by starting over and register a new account with CitizenSafe
- Alternatively you can try another Identity Provider who may be able to verify your identity
- Or you can go back to the Government service you were trying to use as they will have alternative methods for you to access their service.
A list of the most common services you may need to access and their contact details.
Check or update your company car tax
Telephone: 0300 200 3300
Call HMRC for help with questions about Income Tax, including PAYE coding notices, Marriage Allowance and changing your personal details.
Do your Self assessment online
Telephone: 0300 200 3600
Have your HMRC Unique Taxpayer Reference (UTR) number with you when you call.
Claim rural payments
Helpline: 03000 200 301
Claim for redundancy and monies owed
Telephone: 0330 331 0020 (select option 2)
Claim a tax refund
Telephone: 0300 200 3300
Write to: HM Revenue and Customs,BX9 1AS
You’ll need: your National Insurance number, details of the jobs you had or State benefits you were getting at the time, and your P45, if you have one.
Help your friends or family with their tax
Telephone: 0300 200 3310
You must be in the same room as the person you’re helping. HMRC will confirm their identity and check that they’re happy for you to represent them. You must have their National Insurance number or tax reference number when you call.
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