This privacy policy (together with the documents referred to in it) sets out the basis on which any personal data we collect from you on our website (our site), or that you provide to us, will be processed by us.

Please familiarise yourself with our Privacy Policy. Any personal information which you provide or which we collect about you will be used and protected in accordance with the Data Protection Act 1998 and this Privacy Policy. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept the terms of this privacy policy and that you are accepting and consenting to the practices described in this policy.

Please be aware that this Privacy Policy does not cover the use of the CitizenPass service. If you choose to download the CitizenPass app in the future, separate terms will govern your use the CitizenPass service and the privacy of any personal data provided to CitizenPass as part of the service.


1.0 About CitizenPass®

CitizenPass is a trading name of GB Group Plc a public limited company registered in England and Wales under company number 02415211 with a registered office address of The Foundation, Herons Way, Chester Business Park, Chester CH4 9GB. Our VAT registration number is GB 539 7162 18.

GBG is a member of the Direct Marketing Association, whose mission is to raise the stature of the direct marketing industry - giving the consumer trust and confidence in direct marketing (

GBG uses the codes and guidelines from the Data Protection Act, Advertising Standards Authority, Direct Marketing Association, Direct Mail Accreditation & Recognition Centre and Mailing and Telephone Preference Services.

Any reference to "CitizenPass", "we", “our” or "us" in these terms of use is to GB Group Plc. Any reference to "you", "your" or “yourself” is to you, the individual or company representative who has chosen to access and use our site in accordance with these terms of use.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is GB Group Plc.


2.0 Other Applicable Terms

CitizenPass takes a proactive approach to promoting best practice and consumer privacy to its customers. These terms of use refer to the following additional terms, which also apply to your use of our site:


3.0 Third Party Websites and Content

This Privacy Policy only describes the processing of your personal data that will take place as a result of your use of our site. Our site may contain links to other websites and/or services provided by third parties. The use of your personal data by such third parties will be governed by their own privacy policies. We would encourage the familiarisation of those third party privacy policies. We are not responsible for the data policies or procedures or the content of linked sites or services that are not hosted and/or provided by us.


4.0 What Information may we collect from You?

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, e-mail address and phone number.
  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide.


5.0 Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy


6.0 How do we use Information about you?

We use information held about you in the following ways:

  • Information you give to us. We will use this information:
    • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
    • to provide you with information about other goods and services we offer that are similar to those that you have already downloaded, signed up to, purchased or enquired about;
    • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form);
    • to notify you about changes to our service;
    • to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
    • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
    • to allow you to participate in interactive features of our service, when you choose to do so;
    • as part of our efforts to keep our site safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  • Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).


7.0 Do we share Your information with third parties?

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of CitizenPass, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


8.0 Where do we store Your personal data?

The data that we collect from you on our site will not be transferred to, or stored at, a destination outside the European Economic Area ("EEA").

All information you provide to us is stored on our secure servers.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


9.0 Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


10.0. Can you Access Information about You?

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. You have the right to receive information about and a copy of the personal data we hold about you for which we may charge a fee of £10.00. Please write to Compliance, CitizenPass, The Foundation, Herons Way, Chester Business Park, Chester, CH4 9GB. Or email:, if you wish to exercise this right.



11.0 Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


12.0 How can you contact us?

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us at