Cookie policy



Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We may amend this Cookie Policy from time-to-time and new versions will be posted on this website with an updated version number and date displayed at the top of this page.

Cookies are small text files which are transferred from our site, products and services and stored on your mobile or computer’s hard drive. We use a combination of cookies to help us to provide you with a personalised service, and also to help make our site, products and services better for you. By continuing to browse the site you are agreeing to the terms of this Cookie Policy.


We may use the following different types of cookies on our site:

Session cookies

These are temporary cookies which are deleted when you close your browser or leave your session on our site or in the product or service. We use session cookies on our site to identify and track users and to store information about your preferences.

Persistent cookies

Persistent cookies enable our site to ‘remember’ who you are and to remember your preferences on our site. Persistent cookies will stay on your computer or device after you close your browser or leave your session. We do not use 3rd party cookies.

Web analytics cookies and similar technologies

Our site uses web analytic cookies. These cookies allow us to recognise and count the number of visitors and see how they move around our site. This helps us to improve our service to you.

We keep a record of traffic data which is logged automatically by our server, such as your IP address, the website that you visited before ours, and the website you visit after leaving our site. We also collect some site statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.

In relation to the CitizenPass site, we currently use the following cookies:

Description of Cookie Purpose of Cookie
Google Analytics(_utma, _utmb, _utmc, _utmz,_utmv)

This is an analytics cookie. These cookies are used to collect information about how visitors use our site.  We use the information to compile reports and to help us improve the site.  The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google stores the information collected by the cookies on servers in the United States.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.  Google will not associate your IP address with any other data held by Google. Unless you opt-out of the Google Cookie, by using this site you consent to the use of the Google Cookie and any information generated by Google Analytics. Click here for an overview of privacy at Google and for information on how to opt-out from all Google Analytics cookies (from all sites not just from the CitizenPass site) or click here to learn how to stop your browser accepting the CitizenPass cookie. 

“Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above." You can find out more about this service at


We have tried to include all the cookies that we use on our site but sometimes there may be a delay in updating the list. If you think a cookie is missing or notice a discrepancy, please contact us at

You may be able to configure your browser to restrict cookies or block all cookies if you wish however, if you disable cookies you will find this affects your ability to use this site. For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies, see the Internet Advertising Bureau website


Third Party Websites and Content

Our site may contain links to other websites and third party content in respect of products and services, either directly or indirectly through frames. Where possible, we will make it clear where such links are being made. We are not responsible for third party content or the availability of third party websites.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies


Other Applicable Terms

CitizenPass takes a proactive approach to promoting best practice and consumer privacy to its customers. These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy, sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Terms of Use sets out information about how you may use our site.


Information about Us

CitizenPass is a trading name of GB Group Plc a public limited company registered in England and Wales under company number 02415211 with a registered office address of The Foundation, Herons Way, Chester Business Park, Chester CH4 9GB. Our VAT registration number is GB 539 7162 18.

To contact us, please email